FAQ

WHAT PAYMENTS DO YOU ACCEPT?

-MAJOR CREDIT/DEBIT CARDS/PAYPAL AND APPLE PAY

CAN I RETURN OR EXCHANGE MY ITEMS?

-WE DO NOT ACCEPT RETURNS OR EXCHANGES DUE TO THE NATURE OF OUR PRODUCTS.

WHAT IF I WANT TO CANCEL?

-ALL SALES ARE FINAL AND CANNOT BE CANCELLED ONCE PLACED.

MY PACKAGE SAYS DELIVERED BUT I HAVEN'T RECEIVED IT YET. WHAT SHOULD I DO?

-CONTACT YOUR LOCAL POST OFFICE OR CARRIER FOR YOUR MISSING PACKAGE. WE ARE NOT RESPONSIBLE FOR ANY MISPLACED/LOST PACKAGES.

WHAT IF MY PACKAGE HAS ARRIVED DAMAGED?

-SHADE ME IN COSMETICS IS NOT RESPONSIBLE FOR ANY LOST, DAMAGED, OR STOLEN GOODS. HOWEVER, IF YOUR PRODUCTS INSIDE ARE NOT AS DESCRIBED, PLEASE CONTACT US THROUGH OUR CUSTOMER SUPPORT

PAGE WITH YOUR ORDER NUMBER SO WE CAN RE SHIP.

WHAT IF MY ORDER IS MISSING SOMETHING?

-EVERY ORDER WILL INCLUDE A PACKING SLIP TO ENSURE YOU RECEIVE EVERYTHING YOU ORDERED IS THERE. HOWEVER, MISTAKES HAPPEN SO IF THERES ANY, PLEASE CONTACT US WITH YOUR NAME AND ORDER NUMBER AND WE WILL BE HAPPY TO HELP.